100% Secure Online Shopping | Free Nationwide Delivery over R750 | Free samples with every order.

100% Authentic Products | Free Delivery Over R750 | Complimentary Samples with Every Order

Fossette Aesthetics logo – KeyWord luxury clinical skincare South Africa
♥ 0
Fossette Aesthetics logo – KeyWord luxury clinical skincare South Africa
♥ 0
Fossette Aesthetics logo – KeyWord luxury clinical skincare South Africa
♥ 0

Terms Of Service

Last updated: 06 March 2026

These Terms of Service (“Terms”) govern your use of the website fossette.co.za (the “Site”) and any purchases made through the Site. By using the Site or placing an order, you agree to these Terms.

This Site is operated by Fossette Aesthetics (“Fossette”, “we”, “us”, “our”).

1) Contact details
2) Who we sell to

Our products and services are intended for customers in South Africa. You must be at least 18 years old (or have permission from a legal guardian) to place an order.

3) Product information & routine guidance disclaimer

We aim to ensure product descriptions, images, and pricing are accurate. However, images are for illustration and packaging may change from time to time.

Any guidance provided via WhatsApp/email (including routine recommendations) is general information and not medical advice. If you have a medical condition, are pregnant/breastfeeding, or are using prescription medication, consult a qualified healthcare professional before use.

4) Pricing & availability

  • Prices are shown in South African Rand (ZAR) and include VAT [tick one: “where applicable” / “if applicable”].

  • Prices and promotions may change without notice.

  • Products are subject to availability. If an item becomes unavailable after you order, we will contact you to offer an alternative, a backorder option, or a refund.

5) Placing an order & formation of contract

When you place an order, you are making an offer to purchase. An order is only accepted once:

  1. payment is successfully authorised/received (where applicable), and

  2. you receive an order confirmation and/or dispatch confirmation from us.

We may refuse, cancel, or limit orders in cases of suspected fraud, incorrect pricing, stock errors, or other reasonable grounds permitted by law.

6) Payments (Yoco & PayFast)

We accept secure online payments via third-party payment gateways such as Yoco and PayFast. Payment processing is handled by these providers under their own terms and policies. We do not store your full card details on our servers.

If a payment fails or is reversed, the order may be cancelled. If you believe there is an error, contact us on 082 744 4631 or info@fossette.co.za.

7) Delivery

We deliver nationwide in South Africa.

Delivery timeframes: [e.g., “Same day to 2 business days”]
Delivery fees: [e.g., “R115 for orders under R750”]
Free delivery threshold: [e.g., “Free delivery on orders over R750”]

Delivery timelines are estimates and may vary due to courier delays, stock availability, extreme weather, or other factors outside our control.

7.1 Risk and ownership

Risk of loss passes to you upon delivery to the address provided. Ownership of goods passes to you once payment is received in full.

7.2 Incorrect address / missed delivery

If you provide an incorrect address or miss delivery, additional courier costs may apply.

8) Returns, refunds & exchanges

Our returns and refunds are handled in line with the Consumer Protection Act (CPA).

Returns policy summary (edit to match your final policy):

  • Returns may be accepted for defective/damaged items or incorrect items supplied.

  • For hygiene and safety reasons, we may not accept returns of opened/used skincare, haircare, or cosmetic products unless defective (where permitted by law).

Returns process:

  1. Contact us within [X] days of delivery at info@fossette.co.za with your order number and photos (if applicable).

  2. We will confirm next steps, including courier collection/return instructions.

  3. Approved refunds are processed to the original payment method within a reasonable time.

Link this section to your dedicated “Returns Policy” page once finalised.

9) Promotions, vouchers & discount codes

  • Promo codes may be limited to one per order unless stated otherwise.

  • Promotions are subject to stock availability and may end at any time.

  • We may cancel promotions where misuse, fraud, or system error is suspected.

10) Intellectual property

All content on this Site (text, images, branding, design) is owned by or licensed to Fossette Aesthetics and may not be copied, reproduced, or used without written permission.

11) Acceptable use

You agree not to:

  • misuse the Site,

  • attempt unauthorised access,

  • introduce malicious code,

  • or engage in conduct that disrupts or harms the Site or other users.

12) Privacy

We process personal information in accordance with our Privacy Policy and applicable South African law. (Please link your Privacy Policy page here.)

13) Limitation of liability

To the fullest extent permitted by law, Fossette Aesthetics is not liable for indirect, incidental, or consequential damages arising from your use of the Site or products. Nothing in these Terms limits liability where it cannot be limited under the CPA or other applicable laws.

14) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will reflect the latest version. Continued use of the Site means you accept the updated Terms.

15) Governing law

These Terms are governed by the laws of the Republic of South Africa. The Site is operated in accordance with South African e-commerce law, including the Electronic Communications and Transactions Act (ECTA).

16) Contact

Questions about these Terms?
Phone/WhatsApp: 082 744 4631
Email: info@fossette.co.za